What is your Phone Number?
Being that our website is an online store we don’t have a dedicated phone number. So it is easiest to just use our contact form on the website, send us an email or message us on our Facebook. We will do our best to get back to you as soon as possible.
My order was damaged during shipping. How do I get replacements?
Unfortunately sometimes shipping services damage shipments during the delivery process. Do not apply any of the decals and simply send back the damaged order in its original package and send us an email and as soon as we receive them we will send replacements.
How do I install my new decals?
We include an instruction sheet on how to remove and apply our decals with every order. If you misplace that sheet we are happy to email you through another copy just let us know first.
My order got folded or creased in the mail, is it still good?
No need to stress, we try to package all our products so no damage will come to your order. Even if the product/s are creased it is simply the backing paper on the product. Once it is removed and applied to your boat, car etc. it will be fine.
Can my decals be clear coated?
We recommend that you don't have your new decals clear coated. In many cases our products are made with the highest quality 3M automotive vinyl products. Our products are guaranteed to last years. However, our graphic prints will already come clear coated to ensure protection.
I can’t see the Decals I’m after, can you reproduce mine?
At Discontinued Decals we pride ourselves on being able to reproduce old and faded stickers and decals. If you have all the necessary measurements and straight on photos of the faded decal we can reproduce it. Simply send us an email and we can help. Please keep in mind our website is still new and constantly growing, our team is adding more and more discontinued decals every day, so while it may not be on our site right now it will be in the future. For information on this please check out our about us page. Please Note: you will incur a small design fee for recreated decals.
What if you we have the right decal but it’s the wrong colour?
This is an easy fix! Just send us a message either on facebook, on our email or through our contact us section on the site and specify which decal you're after and what colours you'd like to change it too. In many cases this is an easy fix and won't incur an extra charge but for some graphic printed decals that require top cutting and laminating this can incur a separate artwork charge. We will make you fully aware of this beforehand and if you don't want to proceed you won't be charged in that case.
Can I buy Registration Numbers off you?
Yes you can purchase them through the site now!
Can I get Chrome Stripes for my car/boat?
Yes you can, please keep in mind we only have a finite amount of it in stock at our shop. Due to the fact sign suppliers we source our materials through no longer sell it, it is a premium product so it will cost more than the standard prices for stripes on our site.
What if the size isn’t listed on the product I want to buy?
If this happens please send us an email and we will be happy to give you the correct size of the decal you're after. It is likely we missed filling in that particular listing.
What if I live close to your offices, do I still have to pay postage?
If you would like to organise to pick up your item please email us and don't order the product through the site. We have credit card payment options at the store and we can accept a paypal payment when you come in. Please keep in mind there are a number of businesses that operate out of our factory, so we will email you when your order is ready to collect from our offices.
Do you ship worldwide?
We do currently only ship to Australia, New Zealand, United States, Canada and the United Kingdom. If you are in a different country please contact us and we can obviously try and sort something out for you. We will be looking to expand our reach to more countries in the future.
Our rates for international shipping are slightly more expensive than normal please be aware due to the COVID-19 problems throughout the world.
What’s the difference between getting express shipping with or without a signature?
If you order a product with a signature we will replace it if anything happens to it. If you don't and anything happens then it is Australia Post's problem.
Per our Terms and Conditions on the site, if you decide to order your product without a signature and you somehow don't receive your package but our Australia Post updates say it has been delivered, then we are not liable or required to provide a replacement. Once our tracking information says your product has been delivered and you don't receive it for whatever reason it then becomes an Australia Post problem. By ordering through our site you are agreeing to our terms of service.
If you order shipping that includes a signature on delivery and something happens and you don't receive it we will replace it free of charge.